Hi, how can we help you?

Nothing could be easier! Choose the activity you wish to participate in. In the tab of the chosen activity you can use the ‘Book’ button to start the booking process, which can only be done online. During the booking process, you can select the departure date and time from those available and indicate the number of participants. Please note: for quad bike bookings, you will have to select the number of quads, bearing in mind that two people can ride a quad bike. You will then have to click on the ‘Add to basket’ button and after a short summary you can proceed to enter the personal data required for the booking. Finally, you will have to make the down payment by choosing one of the following methods: paypal, credit card or prepaid card. Payment is made online like any internet purchase.

No, this is not possible.

Hiking activities are complex services that require means and people to carry them out. This is why every booking must be verified before final confirmation. Following the availability check your booking can be: Confirmed, in which case you will receive detailed participation instructions by email Rejected, if the chosen date, time or activity is not available. Proposed Change, in which case, we will contact you back (on Whatsapp or by email) with a proposal to change the date or time, which you can accept or decline. Remember that until final confirmation your deposit will only be pre-authorised, the charge will only be made after confirmation. Always check your email, including spam, for all updates regarding your booking.

If your booking is still being verified and you have not yet received any updates, we recommend that you first check your spam folder: it can happen that our notifications mistakenly end up in your spam folder because you have set up very restrictive spam filters. If you do not find any notifications in your spam folder either, the reasons may be: You have made a last-minute booking. In this case, and especially during peak season, our team is busy on several fronts and may need more time to respond. If you have booked after 20:00 for the next day and have not received notification, please consider your booking unconfirmed. Your deposit will not be charged in any case. You have left incorrect contact details. For example, e-mails with typing errors or a telephone number without an international dialling code. In this case we have no way of contacting you, so please use the whatsapp button at the bottom of this page to contact us. We are trying to fit you in at the requested date and time. In that case we need more time to reorganise shifts and move bookings.

If you have made a last minute booking, e.g. you have booked in the evening for the next day, our team will do their best to verify the booking and send you updates. However, it may happen, especially for bookings that arrive late in the evening or at night, that it is not possible to verify the booking instantly, in which case the booking is always considered unconfirmed. The deposit will be released to your account and never debited.

All outdoor activities are conditioned by the weather. For our part, we undertake to monitor the weather and all weather-related conditions to ensure safety during the various activities. This means that booked excursions can be cancelled up to 1 hour before departure, because depending on the seasons, the type of activity and the specific climate of the area of Sicily where the activity takes place, which can be subject to sudden changes, we cannot guarantee stable and safe weather at all times. For this reason, cancellations due to bad weather give the right to a full refund of the deposit. Please remember that in the confirmation email you will always find the number to call in case of uncertain weather. In case of bad weather our organisation will notify you of the cancellation. We remind you that cancellation due to bad weather only entitles you to a refund of your deposit if the cancellation is made by our organisation, i.e. when we cancel. You are not entitled to a refund if you decide not to turn up following your own evaluation.

It is always possible to request a change up to 24 hours before departure. The change can only be confirmed after availability has been checked. The booking changing make lose the right to refund of the deposit. If you need to change your booking please click on the button below

You can cancel your booking up to 24 hours before departure. The refund has different rules depending on the cancellation notice. Here they are: Cancellations up to 4 days before are entitled to a full refund of the deposit on the same payment method used when booking Cancellations between the 4th day and 24 hours before are entitled to a voucher of the same value as the deposit, valid 365 days and usable for booking any of the excursions on our website. The voucher cannot be accumulated and can only be spent on the down payment. Last-minute cancellations, i.e. after the 24-hour deadline, are not entitled to a refund. For group bookings of more than 4 people, the cancellation and refund period is 10 days. For bookings falling on a public holiday (1 January, 6 January, Easter, Easter Monday, 25 April, 1 May, 2 June, 10 August, 15 August, 2 November, 25 December, 26 December) the cancellation and refund terms are 14 days. Different cancellation policies to those described above apply to some activities. In such cases, specific policies will apply, which can be found on the activity page itself. In the absence of specific conditions, those described above will apply. If you need to cancel your reservation click on

Upon confirmation of your booking you will receive an email containing all the instructions for participation, including the exact location to be reached, the telephone number of the person in charge, advice on how to dress, and lots of other useful information. Please remember to always check your email, including your spam folder, for all updates and instructions regarding your booking, and to read all communications carefully.

If you arrive late at the start/meeting point, you will not be able to carry out the excursion. The activity leader, based on his or her availability, may at his or her discretion and without any obligation agree on a new departure time/date.

Failure to show up, in addition to excluding the right to a refund, is subject to penalties equal to the total cost of the booked activity. In order to avoid any penalties or further charges, we request the kindness of informing us at least a few hours in advance of the non-show or, in exceptional cases, a notice shortly before departure. Furthermore, if the user without adequate notice shows up with fewer participants than the number of booked participants (e.g. the user books for 4 people but only two show up, or the user books 4 quads but only three show up), he/she will still have to pay the fee for all booked places, including those who did not show up.

The deposit is a small amount you pay in advance to guarantee your attendance. Excursions, and guided outdoor activities in general, are activities that require means and personnel to guarantee your reservation. A guide is a freelancer who works on an on-call basis, and when hired for an excursion he or she commits his or her time and often refuses other requests in order to ensure that you, who have booked, are able to carry out your chosen excursion. Should you have to cancel, especially in the final moments, this represents a serious financial loss for the guide who has not only refused other requests, but will almost certainly have lost his day's work. For this reason, even though the cancellation deadline is 24 hours, we always ask our hikers the kindness to notify us as soon as possible of any cancellations or limit them, and to be punctual and respectful of everyone's time and work.

We accept payment by Visa, American Express, Mastercard, Ideal, Prepaid Cards or via Paypal. Regarding the balance you will pay on the day of the excursion, please see the email with instructions on how you can pay.

Pre-authorisation of an amount on a card or on paypal is a very popular way of guaranteeing payment for a service. It is a temporary blocking of money made on the customer's credit card or paypal account. The pre-authorised amount is equal to the down payment required for the booking. This amount is ‘blocked’ until final confirmation and is automatically released, and therefore not charged, in the event of a refusal or after 21 days have passed. The advantages of pre-authorisation are manifold: for the merchant, i.e. us, it means saving money on bank commissions and guaranteeing payment of the service. For the customer, on the other hand, it means more certainty, because payment is made only upon confirmation of the booking, and more speed in releasing the amount, because pre-authorisation immediately releases the amount blocked on the account, unlike reimbursement, which takes a few working days to be credited.

As these are activities in nature, it is not always possible to pay by card because the area where the excursion takes place may not be served by a telephone line or internet connection. To find out how you can pay the balance on the spot for your excursion, please see the email with instructions you received immediately after confirming your booking. If you did not find your e-mail in your inbox, please check your spam folder: it can happen that due to the very restrictive settings of your mailbox the e-mail may end up in the spam folder by mistake.

Certainly! You can request the invoice as soon as you reach the meeting or start point by leaving your details at the reception. In any case, a receipt or fiscal receipt will be issued.

A refund of the deposit is only possible in the following cases: For cancellations up to 4 days in advance you are entitled to a full refund of the deposit using the same method of payment you used when booking For cancellations between the 4th day and 24 hours before you are entitled to a refund by issuing a voucher of the same value as the deposit, valid 365 days and usable for booking any of the excursions on our website. The voucher cannot be accumulated and can only be spent on the down payment. Cancellations can be made up to 10 days in advance for group bookings of more than 4 people. After this deadline you are not entitled to a refund For partial cancellations of group bookings the cancellation period is 4 days if less than 20% of the booking is cancelled. For cancellations up to 14 days in advance if the booking falls on a public holiday (1 January, 6 January, Easter, Easter Monday, 25 April, 1 May, 2 June, 10 August, 15 August, 2 November, 25 December, 26 December). After this deadline, you are not entitled to a refund. For cancellations made by our organisation due to bad weather or force majeure preventing the activity from taking place. Refunds are always excluded when: The cancellation deadline has expired You have been excluded from participation in the tour due to dangerous conduct and non-compliance with the guide's or instructor's instructions. In all other cases not explicitly mentioned in the section when a refund is possible.

Failure to show up, in addition to excluding the right to a refund, is subject to penalties equal to the total cost of the booked activity. In order to avoid any penalties or further charges, we request the kindness of informing you at least a few hours in advance of the non-attendance or, in exceptional cases, a notice shortly before departure. Furthermore, if the user without adequate notice shows up with fewer participants than the number of booked participants (e.g. the user books for 4 people but only two show up, or the user books 4 quads but only three show up), he/she will still have to pay the fee for all booked places, including those who did not show up.

In case of bad weather, you can decide to postpone your excursion to another date, or you can request a refund of your deposit. Please note that a refund in the event of bad weather is only possible if our organisation notifies you of the cancellation. You are not entitled to a refund in the event of bad weather if the participant decides not to turn up following his or her own evaluation.

You can leave your contribution during the booking process of an excursion. Depending on the chosen activity, you can select your contribution during the booking steps or afterwards through a notification you will receive in your email. If, on the other hand, you do not want to book an activity or have already done it, but still want to leave your contribution, you can do so by clicking on the button below

Users' voluntary contributions are collected in a digital wallet. Periodically these funds will be redistributed to the various green projects developed by companies working in the green economy. You can see the projects here. Contributions are subject to taxation, so contributions will be redistributed net of taxes, payment and management fees. A report will also be published annually, which you can consult to see how we have used the funds collected. Within the report page there will be a comments section where you can write your opinion or give us some suggestions.

All environmental assessments of activities are the result of internal analyses by The Island of Wonders. These have no scientific value, but represent assessments by professionals who collaborate on The Island of Wonders' sustainability projects. Therefore, although they are carefully drafted, they may contain errors and/or assessments that do not reflect reality.

Unlike excursions, the cancellation period for hire is 7 days. In this case you are entitled to a full refund of the deposit. For cancellations after the deadline, you are not entitled to a refund. Failure to give notice of cancellation is subject to penalties equal to the total cost of the booked charter. To avoid any penalties or further charges, the kindness of informing us at least a few hours before the cancellation is required, and in exceptional cases, a notice shortly before is considered sufficient. In addition, if the user collects fewer e-bikes than those booked without adequate notice (e.g. the user books 4 e-bikes but collects 2), he/she will still have to pay for the rental of all booked e-bikes.

There is no refund in the event of bad weather. The rental is a service that does not include any guided activities or tours for which we do provide a refund. In the event that the user who has booked decides not to collect the ebike due to bad weather, he/she must still communicate the cancellation. Failure to give notice of cancellation is subject to penalties equal to the total cost of the booked rental.

You can change the dates of your rental up to 3 days in advance subject to availability.

Any breakage or damage that occurs during the rental period is the responsibility of the renter. In this regard, you can view the price list for spare parts during pick-up and for maximum transparency. The cost of the repair is paid upon delivery and after verification of the damage.

It has never happened that a bike is stolen during rental. A minimum of care and attention is sufficient to avoid the most unpleasant consequences. In the event of theft during the rental period, the renter is obliged to pay the full amount of the stolen bike at the value of the bike on the day of collection.

The insurance costs of a mountain bike are very high, which would make the rental business economically unviable. Therefore, due to the high costs and in order to keep the rental price in line with the market, we do not offer insurance. All liability is borne by the renter.

Only those who participate in our activities can leave a review. You will receive the link to leave your review a few hours after the booked excursion has taken place.

Reviews are strictly related to the execution of the excursions, therefore reviews from users who have not participated in one of the activities offered on the website are not accepted and will be immediately removed. All reviews that have as their object complaints relating to topics covered by our terms of use and service, which the user is required to know and read and which can be reached from every page of the website, will be subject to moderation by our team. The same applies to reviews containing opinions or statements that are not congruent with reality, insults, defamation, racism, nastiness, intent to deface and unfair competition practices.