Question 1

How can I make a reservation?

Accepted Answer

Nothing could be easier! Choose the activity you wish to participate in. In the tab of the chosen activity you can use the ‘Book’ button to start the booking process, which can only be done online. During the booking process, you can select the departure date and time from those available and indicate the number of participants. 
Please note: for quad bike bookings, you will have to select the number of quads, bearing in mind that two people can ride a quad bike. 
You will then have to click on the ‘Add to basket’ button and after a short summary you can proceed to enter the personal data required for the booking. Finally, you will have to make the down payment by choosing one of the following methods: paypal, credit card or prepaid card. Payment is made online like any internet purchase.

Question 2

Can I book and pay everything on the spot?

Accepted Answer

No, this is not possible.

Question 3

What happens after the booking?

Accepted Answer

Hiking activities are complex services that require means and people to carry them out. This is why every booking must be verified before final confirmation. Following the availability check your booking can be:

• Confirmed, in which case you will receive detailed participation instructions by email
 • Rejected, if the chosen date, time or activity is not available. 
 • Proposed Change, in which case, we will contact you back (on Whatsapp or by email) with a proposal to change the date or time, which you can accept or decline.

Remember that until final confirmation your deposit will only be pre-authorised, the charge will only be made after confirmation. Always check your email, including spam, for all updates regarding your booking.

Question 4

Why has my booking not yet been confirmed?

Accepted Answer

If your booking is still being verified and you have not yet received any updates, we recommend that you first check your spam folder: it can happen that our notifications mistakenly end up in your spam folder because you have set up very restrictive spam filters. If you do not find any notifications in your spam folder either, the reasons may be:

• You have made a last-minute booking. In this case, and especially during peak season, our team is busy on several fronts and may need more time to respond. If you have booked after 20:00 for the next day and have not received notification, please consider your booking unconfirmed. Your deposit will not be charged in any case.
 • You have left incorrect contact details. For example, e-mails with typing errors or a telephone number without an international dialling code. In this case we have no way of contacting you, so please use the whatsapp button at the bottom of this page to contact us.
 • We are trying to fit you in at the requested date and time. In that case we need more time to reorganise shifts and move bookings.

Question 5

How are last-minute bookings handled?

Accepted Answer

If you have made a last minute booking, e.g. you have booked in the evening for the next day, our team will do their best to verify the booking and send you updates. However, it may happen, especially for bookings that arrive late in the evening or at night, that it is not possible to verify the booking instantly, in which case the booking is always considered unconfirmed. The deposit will be released to your account and never debited.

Question 6

What happens in case of bad weather?

Accepted Answer

All outdoor activities are conditioned by the weather. For our part, we undertake to monitor the weather and all weather-related conditions to ensure safety during the various activities. This means that booked excursions can be cancelled up to 1 hour before departure, because depending on the seasons, the type of activity and the specific climate of the area of Sicily where the activity takes place, which can be subject to sudden changes, we cannot guarantee stable and safe weather at all times. For this reason, cancellations due to bad weather give the right to a full refund of the deposit. 
Please remember that in the confirmation email you will always find the number to call in case of uncertain weather. 
In case of bad weather our organisation will notify you of the cancellation. 
We remind you that cancellation due to bad weather only entitles you to a refund of your deposit if the cancellation is made by our organisation, i.e. when we cancel. You are not entitled to a refund if you decide not to turn up following your own evaluation.

Question 7

Can I change my booking?

Accepted Answer

It is always possible to request a change up to 24 hours before departure. The change can only be confirmed after availability has been checked. The booking changing make lose the right to refund of the deposit. If you need to change your booking please click on the button below

Question 8

Can I cancel my reservation?

Accepted Answer

You can cancel your booking up to 24 hours before departure. The refund has different rules depending on the cancellation notice. Here they are:

• Cancellations up to 4 days before are entitled to a full refund of the deposit on the same payment method used when booking
 • Cancellations between the 4th day and 24 hours before are entitled to a voucher of the same value as the deposit, valid 365 days and usable for booking any of the excursions on our website. The voucher cannot be accumulated and can only be spent on the down payment.
 • Last-minute cancellations, after the 24-hour deadline, are not entitled to a refund. In any case, you must always communicate your cancellation, even after 24 hours. A penalty equal to the cost of the entire excursion will apply to those who fail to communicate their cancellation within 12 hours or who fail to show up at all.
 • For group bookings of more than 4 people, the cancellation and refund period is 10 days.
 • For bookings falling on a public holiday (1 January, 6 January, Easter, Easter Monday, 25 April, 1 May, 2 June, 10 August, 15 August, 2 November, 25 December, 26 December) the cancellation and refund terms are 14 days.

Different cancellation policies to those described above apply to some activities. In such cases, specific policies will apply, which can be found on the activity page itself. In the absence of specific conditions, those described above will apply.

If you need to cancel your reservation click on

Question 9

What is the location of the excursion?

Accepted Answer

Upon confirmation of your booking you will receive an email containing all the instructions for participation, including the exact location to be reached, the telephone number of the person in charge, advice on how to dress, and lots of other useful information. Please remember to always check your email, including your spam folder, for all updates and instructions regarding your booking, and to read all communications carefully.

Question 10

What happens if I arrive late?

Accepted Answer

If you arrive late at the start/meeting point, you will not be able to carry out the excursion. The activity leader, based on his or her availability, may at his or her discretion and without any obligation agree on a new departure time/date.

Question 11

What happens if I don't show up?

Accepted Answer

Failure to show up, in addition to excluding the right to a refund, is subject to penalties equal to the total cost of the booked activity. In order to avoid any penalties or further charges, we request the kindness of informing us at least a few hours in advance of the non-show or, in exceptional cases, a notice shortly before departure. Furthermore, if the user without adequate notice shows up with fewer participants than the number of booked participants (e.g. the user books for 4 people but only two show up, or the user books 4 quads but only three show up), he/she will still have to pay the fee for all booked places, including those who did not show up.

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